Managed Operations Support for UK E-commerce Brands
Scale your customer support, product listings and order admin without cutting into your margins. Dedicated, AI-trained assistants to keep your storefront running flawlessly, freeing you to focus on sourcing and growth.
No commitment. 15-minute call. We'll scope the role for your brand.The Admin Bottleneck Every Growing Brand Faces
You have great products and steady traffic. But managing customer queries, returns and inventory admin is overwhelming your core team.
Drowning in 'Where is my order?' tickets
Customer support requests spike around launches and holidays. When founders or key managers spend hours answering tracking queries, you lose time that should be spent on marketing and product development.
Product listings take too long to push live
You have new stock ready to sell, but writing SEO descriptions, sizing images and formatting variants in Shopify takes days. Admin delays directly impact your revenue potential.
Returns and exchanges are chaotic
Handling reverse logistics requires careful attention to detail. Missed refund processing leads to negative reviews, while disorganised return tracking wrecks your stock counts.
Influencer outreach is inconsistent
You know seeding products to influencers drives sales, but manually finding accounts, sending DMs and tracking responses falls to the bottom of the to-do list every week.
Inventory data is always out of sync
Reconciling stock levels across your warehouse, marketplace listings and supplier feeds is a time-consuming headache. Overselling or stockouts cost you revenue and trust.
Email marketing keeps slipping
You know abandoned cart flows and post-purchase sequences drive repeat sales, but building segments, writing copy and scheduling campaigns never quite makes it to the top of the list.
Managed Operations — Built for Online Retail
Augment Teams provides dedicated, fully-managed e-commerce assistants ready to take care of back-office admin—designed to scale your operations profitably.
Dedicated to Your Store
Your assistant works exclusively for you. They learn your brand voice, return policies, and shipping processes inside out.
AI-Trained for E-commerce
Assistants use AI to draft perfect support replies, optimise product descriptions for SEO, and manage bulk data entry up to 3x faster.
Fully Managed Employment
We handle hiring and HR based in our managed offices. You direct the workload without the overhead of local hires.
From £600 Per Month
A full-time managed assistant costs less than a quarter of a UK operations hire, preserving your vital margin for ad spend and inventory.
UK Business Hours
Your assistant works 9am-6pm GMT from our managed office. Real-time collaboration on live customer issues with no timezone delays.
Free Replacement Guarantee
If your assistant leaves or isn't the right fit, we recruit and train a replacement at no additional cost. Documented SOPs ensure a smooth transition.
E-commerce Tasks Your Assistant Handles Every Week
The repetitive back-office work that an AI-trained assistant executes flawlessly.
Customer Service
- Answering order status & tracking inquiries
- Processing returns, exchanges and refunds
- Managing Gorgias, Zendesk, or email inboxes
- Monitoring and replying to social media comments
Product & Inventory
- Uploading and updating product listings
- Writing and formatting SEO-friendly descriptions
- Resizing and tagging product imagery
- Reconciling stock levels with suppliers
Marketing & Growth
- Researching and contacting target influencers
- Formatting and sending email newsletters in Klaviyo
- Managing affiliate programme applications
- Competitor price tracking and market research
Order & Shipping Admin
- Processing orders and generating shipping labels
- Coordinating with fulfilment centres and couriers
- Tracking shipments and updating delivery statuses
- Handling address corrections and delivery exceptions
Data & Reporting
- Compiling weekly sales and traffic reports
- Tracking conversion rates and ad performance
- Exporting and cleaning data for analysis
- Monitoring review sites and customer feedback
General Operations
- Supplier communication and purchase order follow-ups
- Creating and maintaining SOPs and process docs
- Coordinating with designers, photographers and agencies
- Calendar and inbox management for founders
What Brands Gain With Us
Outcomes based on what our e-commerce clients experience.
Hours per week returned for sourcing and growth
Cost reduction VS equivalent UK customer service hire
Average first-response time on customer queries
Frequently Asked Questions for E-commerce Brands
Practical answers to the questions online retailers ask most often before getting started.
While we don’t provide pre-training on specific storefronts like Shopify or WooCommerce, our VAs are trained to use AI to document workflows, learn product lines, and manage shipping policies with high efficiency. By working directly with you, they typically become fully integrated into your specific e-commerce ecosystem within the first two weeks.
A UK-based customer service representative costs £22,000-£28,000 per year in salary alone, plus employer NI, pension, office space, equipment and management time. With Augment Teams, you get a full-time, AI-trained assistant from £600 per month — fully managed, with recruitment, training and HR all included. There is no recruitment lag, no probation risk and no overhead. See the full comparison.
Your assistant works full-time during UK business hours, so they are available throughout peak periods. For brands that need additional capacity during sales events, we can scale up with a second assistant. Adding capacity takes the same 2-3 weeks as the initial placement, so many brands plan ahead for known busy periods like Black Friday, Christmas and summer sales.
Yes — most e-commerce assistants handle a mix of customer service, product admin and marketing support. We design the role around your priorities so one person covers your biggest bottlenecks. If your needs grow beyond what one assistant can manage, we can add a second specialist without disrupting your existing setup.
Ready to Scale Your Store operations?
Book a free strategy call. We will assess your back-office load, identify where an assistant adds the most value and give you a clear cost breakdown.